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THE LAPIDER COMPLAINTS PROCEDURE.
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Here at Lapider, we take complaints seriously and will always aim to solve any problems or disagreements that may arise, quickly and calmly. Our CHP has two stages.

Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.